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zondacrypto is the only EU-based crypto exchange prepared for MiCA
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We are introducing something new: the ZND platform
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How can we help you?

  • zondacrypto exchange
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  • How to make a cryptocurrency deposit or withdrawal?
  • How to deposit PLN, EUR, GBP or USD in to my account?
  • How to withdraw money on a debit or credit card?
  • How to buy cryptocurrencies with a credit or debit card?
  • How to withdraw EUR, GBP or PLN from zondacrypto account to bank account?
  • How to transfer a digital currency to another account?
  • When funds will be added to my account?
  • Does zondacrypto support deposits in BEP20 standard (Binance chain)?
  • How to deposit XLM, LUNA2, LUNC, EOS and XRP duly?
  • What can be done if I was unable to withdraw funds from an ATM or post office?
  • Why can't I deposit funds with a verified card?
  • Why can't I withdraw funds for a verified card?
  • Why my funds in cryptocurrency are not added?

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How to make a cryptocurrency deposit or withdrawal?

To make a Bitcoin, Litecoin, Ether, Lisk, Dash, or other cryptocurrency deposit, select the Wallets tab from the left menu, then select the currency you want to add.

How to deposit PLN, EUR, GBP or USD in to my account?

To make a deposit in PLN, USD, GBP or EUR go to the "Wallets" tab in the menu on the left.

How to withdraw money on a debit or credit card?

Have you sold cryptocurrencies on the exchange and now want to quickly and conveniently withdraw money in PLN or EUR? Take advantage of withdrawals to a Mastercard debit or credit card. Deposits and withdrawals with cards are processed 24 hours a day, 7 days a week. The waiting time for the funds to be posted is approximately 10 minutes. 

How to buy cryptocurrencies with a credit or debit card?

Credit card payments are quick, convenient and secure. It's worth to try out this option! On our exchange, you can deposit with a Mastercard or Visa debit/credit card.

How to withdraw EUR, GBP or PLN from zondacrypto account to bank account?

**Remember! You can withdraw funds via bank transfer only to the account from which you have already made a deposit!** 

How to transfer a digital currency to another account?

To make a transfer to another account, log into our account and select "Wallets" from the left menu. You have to know the payment address or the recipient's QR code. 

When funds will be added to my account?

Making deposits in cryptocurrencies, as well as PLN, EUR, GBP or USD by wire bank transfer, is free. Below you will find information on the time in which your funds are credited to your zondacrypto account.

Does zondacrypto support deposits in BEP20 standard (Binance chain)?

Currently, Binance chain and token deposits in BEP20 standard are not supported by us. Therefore it is not possible to add them to the User’s balance. 

How to deposit XLM, LUNA2, LUNC, EOS and XRP duly?

Some cryptocurrencies like Stellar, Terra, EOS or Ripple require a Memo ID (also often called "payment ID") to be deposited correctly on zondacrypto. What is Memo ID?

What can be done if I was unable to withdraw funds from an ATM or post office?

In this case, it is necessary to create a request via our contact form: https://zondacrypto.com/en/helpdesk/contact-page

Why can't I deposit funds with a verified card?

If you ordered a card deposit and it was unsuccessful, there are usually be 4 reasons why it happens.

Why can't I withdraw funds for a verified card?

If you have ordered a card payment and it has failed, there are usually three reasons to do so:

Why my funds in cryptocurrency are not added?

If your funds in cryptocurrency are not yet visible on your account, you can check it in a few different ways.

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The communications presented are directed only at persons outside the United Kingdom. The communications must not be acted upon by persons in the United Kingdom. Don’t invest unless you’re prepared to lose all the money you invest. This is a high-risk investment and you are unlikely to be protected if something goes wrong. You should be aware of all the risks associated with cryptocurrency trading, and seek advice from an independent qualified professional beforehand.


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